Managed IT services for businesses
We provide managed IT services for businesses in and around Lublin, and remotely across Poland. We maintain servers, networks, backups, security and licences, on a monthly plan or billed by the hour. Companies without an IT department get full support, including a helpdesk. If you have your own IT person, we take on the specialist areas.
Why companies call us
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Your IT person left and nobody knows the passwords
The company is left without documentation or access to its servers, email and firewall. We take over the infrastructure, recover access and document it all in the infrastructure documentation.
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An outage stops the whole office
A server, the network or email stops working. We monitor the infrastructure, and under our standard SLA, we respond within 2 business hours.
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Backups that have never been tested
The backup sits next to the server, or no data can be restored from it. As a Veeam partner, we set up backups with Veeam and test restores.
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Your in-house IT person cannot keep up
One person handles staff support and has no time left for servers, the network and security. We take on the specialist areas while your IT person keeps helping colleagues.
Services
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Server and network administration
We maintain, update and document servers, virtualisation, networks, firewalls, VPNs and backups.
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Infrastructure monitoring
We watch over servers, networks and backups, respond to outages and report on the state of your infrastructure.
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IT infrastructure audit
A review of servers, networks, backups, accounts and licences, ending with a report that ranks actions by urgency.
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Licensing and Microsoft 365
Licence register, renewals, updates, Microsoft 365 administration and Microsoft licensing audits.
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Helpdesk and user support
Help for staff as part of full support for companies without an IT department, remotely and on site. 24/7 support is available under an SLA with on-call cover.
Ways of working
| Model | How it works | For whom |
|---|---|---|
| Hourly billing | No monthly plan and no fixed fees. We charge for the time actually worked. | Companies with few requests, or with their own IT person who needs help now and then. |
| Full support | We are responsible for all of your IT: infrastructure, security and a helpdesk for staff. Every month you have a set number of hours and a guaranteed response time. | Companies without an IT department that want one team responsible for IT and a predictable cost. |
| Support for selected areas | We take on the advanced areas: servers, network, security, backups and migrations. | Companies with their own IT person who need infrastructure specialists. |
In every model, all requests go to a single helpdesk.
What we do
- Administration of servers, virtualisation, the network, firewalls and VPN
- Backups and restore tests, at a frequency agreed in the contract
- Round-the-clock monitoring of servers, networks and services, with outage alerts
- System updates and security patches
- Licence management, including Microsoft 365
- Upgrade and migration planning (servers, email, cloud)
- Helpdesk for staff and on-site visits (in full support for companies without an IT department)
- Monthly report on the work done
Who it is for
- Your company has no IT department and needs a team to look after servers, the network, security and staff support
- You have your own IT person for day-to-day user support, while servers, the network, security and migrations need specialists
- You would rather pay for the work specialists actually do than keep them on the payroll
- You have several sites and need one partner for all of your infrastructure
- You need a predictable cost and a response time set out in the contract
- Business continuity and data confidentiality matter especially to you, for example in a law firm or a public institution
One team for servers, networks and security
We administer servers, virtualisation, the network, firewalls and remote access. We install updates and security patches, and record every change in the infrastructure documentation.
- Servers, virtualisation and backups
- Network, firewalls and VPN
- Updates and change documentation
One helpdesk for every staff request
Staff report problems by phone, by email or in the helpdesk portal. Each ticket has a number and a status. We solve most issues remotely, without interrupting work.
- Helpdesk portal with ticket status
- Remote help without interrupting work
- On-site visits, as standard within 50 km of Lublin
A monthly report and an upgrade plan
Every month we send you a report on the work done. Based on it, we plan hardware replacement, migrations and licence clean-ups.
- Summary of tickets and work
- Recommendations for the coming months
- Number of hours adjusted to your needs
How we work
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Initial meeting
We get to know your company, the number of workstations, your sites and your systems. We agree which areas we take over completely and which we only support.
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Framework agreement
We sign the framework agreement together with a data processing agreement (DPA). Under hourly billing, we charge only for the work done.
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Infrastructure handover
We take an inventory of hardware, accounts and licences, tidy up access and documentation, and set up monitoring and backups.
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Day-to-day support
Requests go to the helpdesk. We work on business days from 8:00 to 17:00. 24/7 support is available under an SLA with on-call cover.
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Monthly review
We adjust the number of hours to your needs and discuss the plan for the coming months.
Pricing
Net prices. We will prepare an exact quote after a short conversation about your needs.
| Service | Billing model | Price | What it depends on |
|---|---|---|---|
| Full IT support | monthly plan with a set number of hours | from 1,400 PLN net / month | number of hours, required response time (SLA), 24/7 on-call cover, industry-specific systems |
| Support for selected areas | monthly plan with a set number of hours | from 1,400 PLN net / month | number of hours, areas covered (servers, network, security, Microsoft 365), required response time (SLA) |
| Hourly support without a monthly plan | hourly | individual quote | time worked; a higher rate applies outside business hours, at weekends and on public holidays |
| 24/7 helpdesk | monthly plan (on-call cover) | individual quote | on-call hours, response time, number of critical systems |
| Infrastructure audit and optimisation | individual quote | individual quote | number of servers, workstations and sites, scope of the report |
Experience and partners
- users supported by our helpdesk
- about 1,600
- serving businesses in Lublin and across Poland
- since 2019
- We build and maintain server rooms, networks and security for municipal offices and hospitals, and look after law firms, forensic expert offices, manufacturers, technology companies and real estate businesses.
- Our partners include Dell Technologies, Lenovo, HP, Fortinet, Cisco and Veeam. We supply hardware through the official channel and service it under the manufacturer's warranty.
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Dell Technologies Authorized Partner -
Lenovo 360 Authorized 2026 -
HP Business Partner -
Fortinet Authorized Reseller -
Cisco Partner -
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
Frequently asked questions
What are your support hours?
Support runs on business days, 8:00–17:00 (Polish time). Under our standard SLA, we respond within 2 business hours. Our monitoring system checks the infrastructure around the clock. 24/7 support is available under an SLA with on-call cover: we then respond to outages at night, at weekends and on public holidays, within the scope set out in the contract.
Do I need to sign a contract for IT support?
Yes. At the start, we sign the framework agreement together with a data processing agreement (DPA). Under it, we carry out projects with an agreed scope and schedule, such as deployments, migrations, network upgrades and audits, as well as one-off jobs billed by the hour. The agreement itself involves no monthly fee and no obligation to place regular orders.
How is the monthly plan priced?
The monthly plan is a fixed monthly fee covering a set number of hours from our specialists. The price depends on the number of hours, the required response time and 24/7 on-call cover. The number of workstations does not affect the price. The monthly plan costs from PLN 1,400 per month excl. VAT. Every plan includes a dedicated team and infrastructure documentation. When your needs change, we adjust the number of hours.
Which sectors do you work with?
We work with companies and institutions that cannot afford downtime or a data leak. In the public sector, we build and maintain server rooms, networks and security for municipal offices and hospitals. In the legal sector, we look after a regional bar association, law firms and forensic expert offices, where professional secrecy calls for particular care with data. We also work with manufacturers, technology companies and real estate businesses. IT for healthcare is handled by Conetso Healthcare.
Do you come on site?
Yes. We support companies across Poland remotely. Our standard service includes on-site visits within 50 km of Lublin. Visits further afield, in Poland and across Europe, are arranged individually. We come on site when hardware needs replacing, cabling needs fixing or a device needs configuring. Travel is charged at a flat rate.
We have our own IT person. How do we split the work?
Your in-house IT person handles day-to-day user support, and we take on the work that needs specialists: servers, network, security, migrations and projects. We set out the division of responsibilities in the contract, and your IT person can turn to us for the harder cases.
See also
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Cybersecurity services for businesses
Firewalls, VPN, protection for computers and servers, and Microsoft 365 security. We start with a security review.
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IT hardware and software for businesses
We choose, supply and deploy servers, storage arrays, networks, computers, building security systems and software.
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Conetso Healthcare
IT services for hospitals and clinics
For clinics, diagnostic centres and hospitals that use HIS, RIS and PACS.
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Conetso Software
Custom software development
An application built around your processes. We can also host and maintain it.
From our blog
Managed IT services cost in Poland: our contract prices
Our managed IT services start at PLN 1,400 per month excl. VAT. See what drives the price, what the monthly plan excludes and how we quote an audit.