AWS vs on-premises hosting for web applications
AWS vs on-premises hosting for web applications: we compare a Docker server, AWS Fargate and Lambda functions, and explain how we choose.
IT services and IT infrastructure for businesses
Working from Lublin, we provide IT services to municipal offices, hospitals, law firms and businesses. Around 1,600 people work on the servers and networks we are responsible for. Since 2019 we have completed more than 150 projects across Poland and in other EU countries.
We work Monday to Friday, 8:00–17:00 (Polish time). 24/7 support is available under an SLA with on-call cover.
Our partners include Fortinet, Dell Technologies and Veeam. We deploy their products for our clients.
All Conetso Group partnersWhat we do
We take responsibility for all of your company's IT, or support your IT team with work that needs specialists. We work on a monthly plan (a fixed monthly fee covering a set number of hours), by the hour or per project.
-
Cybersecurity
We deploy Fortinet and Cisco firewalls, CrowdStrike and Bitdefender endpoint protection, and security for Microsoft 365 email and accounts. If an incident happens, we respond and limit the damage.
More about cybersecurity -
Building and reorganising networks
We design and build the network for a new office, and bring order to installations that have grown piecemeal over the years. We install structured cabling, rack cabinets, switches and Wi-Fi, and hand everything over with documentation.
More about networks -
Managed IT
We administer servers, networks and Microsoft 365, and look after backups and licences. Our helpdesk supports your users.
More about managed IT services -
Hardware and software
We match computers, servers, storage arrays and uninterruptible power supplies to your company's needs. Hardware arrives configured, with licences and backups set up.
More about hardware and software
We implement and maintain hospital, radiology and imaging systems (HIS, RIS and PACS) in clinics, diagnostic centres and hospitals, plus teleradiology infrastructure.
healthcare.conetso.com
We design and develop custom software: web applications, booking systems and SaaS platforms.
software.conetso.comProjects and audits
We also run projects with a fixed scope, such as a new server room, a grant-funded deployment or an audit before you change IT provider. Each one ends with documentation that lets your in-house team or another contractor carry on the work.
One-off projects, including grant-funded ones
Local authorities, hospitals and businesses running grant-funded projects have to report on them on time. We supply and configure the hardware and software, and prepare the as-built documentation the funding body requires.
More about grant-funded IT projects
IT consulting before you buy
We help you choose servers, networks, computers and licences that fit your company. We specify requirements by technical parameters rather than model names, then compare suppliers' quotes against the same criteria.
More about IT consulting
IT infrastructure audit
We check servers, the network, backups and user permissions. The report lists the risks in order of urgency, together with an action plan.
More about the IT infrastructure audit
Microsoft licensing audit
We prepare companies and institutions for a vendor licence audit. We compare the licences you have with how the software is actually used, and point out shortfalls before an auditor finds them, along with licences you pay for but do not need.
More about the Microsoft licensing auditHow our helpdesk works
The helpdesk handles every request from receipt to resolution, and you can follow each request's status in the portal.
-
1You raise a request
By phone, by email to helpdesk@conetso.com or through the helpdesk.conetso.com portal. Every request gets a number.
-
2We set the priority
Failures that stop work, such as email or a patient registration system going down, come first. Response times are set in the SLA.
-
3We resolve it
We resolve most requests remotely. When hardware needs replacing or cabling work is required, we come on site.
-
4We report
Every month we send you a summary of requests with recommendations. We flag recurring failures directly and propose a lasting fix.
What your company gains
Working with us on an ongoing basis means something different for your staff, your management and your IT person.
Staff
One phone number and one email address for everything IT. Everyone knows who is handling their request and how far it has got.
Management
Predictable IT costs and a monthly report on the work done. Business continuity does not depend on the one person who knows the passwords and system settings.
Your IT person
They handle day-to-day user support, and we take on the work that needs specialists, such as rebuilding the network, migrating servers or deploying a firewall.
Ways of working with us
Choose which areas of IT we look after on an ongoing basis and which we handle on request.
- Helpdesk: on request
- Servers: on request
- Network: on request
- Security: on request
- Hardware purchasing: on request
All areas on request
Hourly billing
No fixed fees. We bill the time actually worked.
- Helpdesk: covered
- Servers: covered
- Network: covered
- Security: covered
- Hardware purchasing: covered
All areas covered
Fully managed IT
We take responsibility for all of your IT: servers, network, security, helpdesk and hardware purchasing, for a fixed monthly fee.
- Helpdesk: on request
- Servers: covered
- Network: covered
- Security: covered
- Hardware purchasing: on request
Selected areas covered
Support for selected areas
We look after servers, the network, security and backups. User support stays with your IT person.
Latest articles
All articles 
NIS2 for healthcare providers in Poland: KSC obligations
NIS2 for healthcare providers in Poland: the KSC Act now covers them. We explain who is an essential or important entity, the deadlines and first steps.
Bitdefender vs CrowdStrike: protecting computers and servers
Bitdefender vs CrowdStrike: we compare GravityZone and Falcon. We explain when endpoint protection is enough and when a business needs EDR, XDR or MDR.
Frequently asked questions
If you do not find the answer here, call +48 81 820 05 09 or email biuro@conetso.com.
What are your support hours? Do you offer 24/7 support?
Monday to Friday, 8:00–17:00 (Polish time). Under our standard SLA, we respond within 2 business hours. 24/7 support is available under an SLA with on-call cover.
How our helpdesk worksWhich sectors do you work with?
Most often we work for municipal offices, hospitals, a bar association, law firms and forensic expert offices, as well as manufacturing and technology companies. Healthcare IT is handled by Conetso Healthcare, another Conetso Group brand.
More about us and the sectors we work withDo you install and configure new hardware?
Yes. We configure the hardware, connect it to your infrastructure and check that it works, including hardware from another supplier.
More about hardwareCan we sign a framework agreement?
Yes. The framework agreement carries no monthly fee. We sign it together with a data processing agreement (DPA).
How we work togetherHow does the monthly plan work?
The monthly plan is a fixed monthly fee covering a set number of hours from our specialists, from PLN 1,400 per month excl. VAT. The price depends on the number of hours, the required response time and 24/7 on-call cover. The number of workstations does not affect the price.
Ways of working and pricesLet's talk about your IT
Briefly describe what you need. We will reply as soon as we can.
Within one business day at the latest.