About Conetso Group

What we do

We put most of our work into the areas a business depends on: infrastructure, networks, security, migrations, projects and audits.

• Cybersecurity: Fortinet and Cisco firewalls, protection for computers and servers, Microsoft 365 security and incident response.
• Network design and installation: cabling, rack cabinets, switches, Wi-Fi and firewalls, with as-built documentation.
• Managed IT services: server and network administration, monitoring, licensing and Microsoft 365, and audits. Companies without an IT department also get a helpdesk for their staff.
• IT hardware and software: servers, storage arrays, computers, Microsoft 365, backups and virtualisation.

How we work

• Every engagement starts with a review. Before we propose anything, we check what the company already has and what needs to change. Often the biggest gain comes from putting existing systems in order.
• We adapt to your organisation. We work on projects, on a monthly plan (a fixed monthly fee covering a set number of hours from our specialists) or by the hour with no fixed fees. If you have an in-house IT person, they handle day-to-day user support, and we take on the work that needs specialists: servers, network, security, migrations and projects.
• We handle requests in a helpdesk system where you can see the status and every update. Every month we send you a report on the work done.
• After every deployment, we hand over documentation that belongs to you. That way, your infrastructure does not depend on a single person or company.
• Support is available Mon–Fri 8:00–17:00 (Polish time). Under our standard SLA, we respond within 2 business hours. 24/7 support is available under an SLA with on-call cover.
• Our standard service includes on-site visits within 50 km of Lublin. Visits further afield, in Poland and across Europe, are arranged individually.

Who we work with

We work for companies and institutions where downtime or a data leak has serious consequences:

• public sector: server rooms, networks and security for municipal offices and hospitals
• legal sector: a bar association, law firms and forensic expert offices bound by professional secrecy
• healthcare: clinics, diagnostic centres and hospitals, looked after by Conetso Healthcare
• manufacturing: plants where a system outage stops the production line
• technology companies and real estate

Our helpdesk supports around 1,600 users at our clients’ companies and institutions every day. Since 2019 we have delivered over 150 projects, including in other European Union countries. Read more about how we work with clients on our managed IT services page.

We also deliver grant-funded IT projects and other one-off projects. For these, we supply and configure hardware and software and finish with as-built documentation for the grant report.

Partners and technologies

Our partners include Dell Technologies, Lenovo, HP, Hewlett Packard Enterprise, Cisco, Fortinet, Palo Alto Networks, Extreme Networks, Microsoft, Bitdefender, CrowdStrike, Proxmox, Veeam, Synology, QNAP, TP-Link, APC and Brother. We are also an IBM Silver Business Partner. We supply these manufacturers’ hardware and licences through the official channel, with the manufacturer’s warranty and support. The full list is on our partners page.

We also work with hardware from Aruba, NetApp and other manufacturers.

Conetso Group brands

The group has three brands, each with its own specialism:

• Conetso Group provides IT for businesses: infrastructure, networks, security, hardware and managed IT services.
• Conetso Healthcare provides IT for healthcare: radiology and teleradiology, HIS, RIS, PACS and LIS, networks and consulting.
• Conetso Software builds custom software: web applications, booking systems and business platforms.

Company details

CONETSO GROUP Sp. z o.o., ul. Bohdana Dobrzańskiego 1, 20-262 Lublin, Poland (registered office). Office: ul. Wrotkowska 2, lok. B1/K1/L1.1, 20-469 Lublin. NIP (tax ID) 9462712691, REGON (statistical number) 520708989, KRS (National Court Register) 0000939638.