Managed IT services cost in Poland: our contract prices
Our managed IT services start at PLN 1,400 per month excl. VAT. See what drives the price, what the monthly plan excludes and how we quote an audit.
What managed IT services cost in Poland depends on the scope. At Conetso Group, prices start from PLN 1,400 per month excl. VAT. That starting point applies both to full IT support and to support for selected areas, for example servers and backups only. The final amount depends mainly on the set number of hours each month, the required response time and whether you need 24/7 on-call cover. The number of computers does not change the price by itself, because everything is converted into working time. A good first step is usually an IT infrastructure audit, which we quote individually.
Where the figures in this article come from
The amounts come from our contracts and completed deals. We give starting prices, because above that level the price depends on your company. All amounts exclude VAT.
| Service | Billing model | Price |
|---|---|---|
| Full IT support | monthly plan with a set number of hours | from PLN 1,400 / month |
| Support for selected areas | monthly plan with a set number of hours | from PLN 1,400 / month |
| Support without a monthly plan | hourly billing | individual quote |
| Infrastructure audit and optimisation | fixed price per project | individual quote |
What drives the price of a monthly plan?
The monthly plan is a fixed monthly fee covering a set number of hours from our specialists. We do not calculate it mechanically from the number of computers. Before signing the contract, we check how much work your infrastructure needs and set the number of hours on that basis. The number of hours, and so indirectly the price, depends on:
| Factor | How it affects the price |
|---|---|
| Number of users | Indirectly: more people usually means more requests and accounts, so more hours. |
| Number of locations | Each office has its own network and internet connection, and often needs on-site visits. |
| Required response time (SLA) | Support on business days from 8:00 to 17:00 costs less than 24/7 on-call cover. |
| Servers and services | Your own servers, virtualisation, backups and VPN need ongoing administration. |
| Line-of-business systems | With accounting, production or warehouse software, we need to know its configuration and work with the vendor. |
| Starting point | Neglected infrastructure takes more hours at the start than well-organised infrastructure. |
Our standard support hours are Monday to Friday, 8:00–17:00. Under our standard SLA, we respond within 2 business hours. 24/7 support is available under an SLA with on-call cover. It is one of the bigger price factors.
Full support and support for selected areas: the difference in scope
Both options start from the same amount, because in both you pay for a set number of hours. They differ in what we are responsible for.
With full support, we take responsibility for all of your company’s IT: the helpdesk for your staff, servers, network, Microsoft 365, backups, licences and hardware purchases. The full scope is described on our managed IT services page.
With support for selected areas, you choose what you hand over to us, for example server and backup administration. Your in-house IT person looks after the rest. The number of hours is then usually lower, because fewer things are on our side.
If you are still deciding whether to outsource IT at all, read our article on how IT outsourcing works and when it pays off (in Polish).
What usually sits outside the monthly plan
The monthly plan covers ongoing maintenance and handling of requests. We quote the following separately:
- Computers, servers, network devices and software, which you buy at the manufacturers’ current prices. We help you choose and buy them, but their price is not part of the plan.
- Implementation projects, for example a Microsoft 365 rollout (from PLN 200 per user excl. VAT) or a backup deployment (individual quote). These are one-off jobs with a defined scope.
- Call-outs in the evening, at weekends and on public holidays, billed at a higher rate unless your contract includes on-call cover.
- Travel to your office, billed at a flat rate per visit. Our standard service includes on-site visits within 50 km of Lublin. Visits further afield, in Poland and across Europe, are arranged individually.
Ask every provider about these points. A cheap plan that charges extra for everything except password resets ends up costing more than a pricier one with a clear scope.
How much does an initial IT infrastructure audit cost?
We quote audits individually. An audit takes from a week to several months, and its length depends on how complex the infrastructure is, not on the size of the company or its headcount. The price depends on the number of servers, workstations and locations, and on how detailed a report you need. An audit makes sense when:
- you are switching from another provider or your IT person has left, and nobody has up-to-date documentation
- you do not know how much work your infrastructure needs, so the number of hours cannot be set reliably
- you are planning bigger changes, such as a server replacement, a move to the cloud or a new office
After the audit, you know what needs doing straight away and what can wait. You also get a quote for the monthly plan based on the audit findings.
What to prepare for a quote
The more we know before the first conversation, the sooner we can give you a specific figure. If you can, prepare:
- The number of users and computers, including laptops used for remote work.
- The number of offices and the type of internet connection in each.
- A list of servers and services: domain controller, file server, line-of-business systems, VPN.
- Details of your email and files: Microsoft 365, another hosting service or a server in the office.
- The support hours you expect: business days only, or also nights and weekends.
- Who looks after IT today and whether there is documentation (passwords, a network diagram, contracts with suppliers).
You do not need all of it. We will fill in the gaps during a visit or an audit.
How to compare quotes from different IT companies
Monthly amounts on their own are hard to compare, because each company charges differently: per workstation, per hour or at a flat rate. Ask every provider the same questions:
- What exactly does the plan include, and what costs extra?
- What is the response time to a request, and is it written into the contract?
- How are out-of-hours work and travel billed?
- Will you get a report on the work done, so you can see where the hours went?
- Can the plan be increased or reduced when your needs change?
Every month we send you a report on the work done. If your contract covers response times, the report includes them as well. We adjust the plan when your needs change.
Email or call us for a quote; a short conversation about your infrastructure is enough.
