IT infrastructure monitoring
Our IT infrastructure monitoring covers your servers, network, internet connections, backups and key business services. The system checks them around the clock and alerts us to problems, usually before your staff notice anything. You can order monitoring as part of a managed IT services monthly plan or separately. 24/7 support is available under an SLA with on-call cover.
What monitoring catches
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Staff are the first to report an outage
A server or an internet connection goes down, and IT hears about it from a phone call. Our monitoring system checks devices and services continuously and alerts our team.
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The backup has been failing for weeks
A backup job ends with an error and nobody notices. We check that every backup has completed, and a failed one reaches us as an alert.
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A disk is filling up or reporting errors
A full or damaged disk stops the server. We track disk usage and health, so a disk that starts reporting errors gets replaced before it fails.
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A certificate or domain has expired
A website or email stops working because a renewal date passed unnoticed. Expiry dates of certificates, domains and hardware warranties are tracked too.
Monitoring gives administrators time to act. An alert about a disk filling up or a failed backup lets us fix the problem during business hours, before it stops the server at night. You can combine monitoring with server and network administration.
How we protect your company against attacks is covered in our cybersecurity section. For more on threat detection, read our article on threat monitoring and incident response (in Polish).
What we do
- Round-the-clock monitoring, nights and weekends included
- Availability checks of servers, switches, firewalls and internet connections
- Disk usage and health, CPU and memory load
- Checks that backups have completed successfully
- Monitoring of key services: email, industry-specific systems, VPN and websites
- Tracking of expiry dates for certificates, domains and warranties
- Alert thresholds agreed with you
- Response to alerts about outages and exceeded thresholds
- Reports on infrastructure events, with upgrade recommendations
Who it is for
- Server or internet downtime stops your production, sales or customer service
- You are not sure your backups complete successfully
- You have several sites and want one team watching the infrastructure at all of them
- You are planning hardware replacement and want to know which devices cause problems
Warning signs before a failure
Many failures give warning signs first: a disk filling up, a failed backup, an overheating UPS (uninterruptible power supply) or a certificate about to expire. The system picks them up at night, at weekends and on public holidays, and alerts our team. We work with Elastic Stack and Grafana.
- Server disks, CPU and memory
- Backup completion
- Certificates, domains and warranties
Thresholds set for your company
Together we decide which devices and services are critical and which values signal a problem. A server running your sales system needs a different threshold from a printer in the warehouse.
- List of critical devices and services
- Alert thresholds for each of them
- Internet connections at every site
Response to alerts and a monthly report
When a device stops responding or a value crosses its threshold, our team responds to the alert. The monthly report shows outages, warnings and what we did about them.
- Response on business days, 8:00–17:00
- Around the clock under an SLA with on-call cover
- Hardware replacement recommendations
How we work
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Critical systems
We agree with you which devices and services are critical and which thresholds signal a problem.
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Framework agreement
We sign the framework agreement together with a data processing agreement (DPA). Monitoring can be part of the managed IT services monthly plan (a fixed monthly fee covering a set number of hours from our specialists) or a separate service.
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Set-up
We configure the monitoring system and connect servers, network devices, backups and services to it.
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Day-to-day support
We respond to alerts during the hours set out in the contract.
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Monthly report
The report shows infrastructure events and our recommendations, for example replacing a disk that has started reporting errors.
Pricing
We quote every project individually, after discussing its scope and requirements.
- Monitoring on a managed IT services monthly plan
- Price depends on: number of monitored devices and services, required response time (SLA), 24/7 on-call cover, alert channels.
- Monitoring as a separate service
- Price depends on: number of monitored devices and services, alert channels, scope of response to alerts.
Experience
- We set up monitoring when we take over the infrastructure of managed IT services clients, together with backups and an access clean-up.
Frequently asked questions
What do you monitor?
Most often we monitor the availability of servers and network devices, disk health, load, internet connections, backup completion and key services. We agree the list with you, because it depends on what is critical for your company.
Can we buy monitoring on its own, without managed IT services?
Yes. We also sell monitoring as a separate service, without a monthly plan. We agree the devices, services and alert thresholds with you, just as we do on a plan.
Does monitoring cover our branch offices?
Yes. We monitor internet connections, firewalls and servers at every site covered by the contract. A connection failure at a branch reaches us the same way as one at head office.
How is infrastructure monitoring different from threat detection?
Infrastructure monitoring checks that devices and services are working and that no failure is coming. Threat detection and incident response is a separate service, described in our cybersecurity section.
Will I get a report on the state of the infrastructure?
Yes. The monthly report shows outages, warnings and what we did about them, plus recommendations for hardware and software.
See also
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Server and network administration for businesses
We maintain, update and document servers, virtualisation, networks, firewalls, VPNs and backups.
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IT infrastructure and systems audit for businesses
A review of servers, networks, backups, accounts and licences, ending with a report that ranks actions by urgency.
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Cybersecurity services for businesses
Firewalls, VPN, protection for computers and servers, and Microsoft 365 security. We start with a security review.
From our blog
Managed IT services cost in Poland: our contract prices
Our managed IT services start at PLN 1,400 per month excl. VAT. See what drives the price, what the monthly plan excludes and how we quote an audit.