Is IT outsourcing worth it? When external IT pays off

Whether IT outsourcing is worth it depends on the scope of IT support you need. Outsourcing means handing your IT to an external company instead of employing your own IT staff. You can outsource all of your IT or selected areas, such as servers, backups or the network. Managed IT services at Conetso Group start from PLN 1,400 per month excl. VAT.

Full and partial IT outsourcing

With full outsourcing, we take over your whole infrastructure: computers, servers, the network, user accounts and help with everyday issues. This is the usual choice for a company with no IT person of its own.

Partial outsourcing works well when you have an in-house IT person. They handle day-to-day user support, and we take on the work that needs specialists: servers, network, security, migrations and projects. Both options are described on our managed IT services for businesses page.

Does outsourcing pay off?

Often it does. The monthly plan is a fixed monthly fee covering a set number of hours from our specialists. The price depends on the number of hours, the required response time and 24/7 on-call cover. The number of workstations does not affect the price. Our prices, and what usually falls outside the monthly plan, are covered in our article on managed IT services cost in Poland.

When you compare a monthly plan with an in-house IT team, take into account:

• the cost of a full-time post: salary, social security contributions, holidays and cover during absences
• the time and cost of recruitment, because experienced server and network administrators are hard to find
• training and certifications, which the external company covers when you outsource
• tools for the IT team, such as a ticketing system, monitoring and backup software

Specialists instead of one person

Instead of a single IT person, you have access to specialists in servers, networks, security and Microsoft 365. Requests do not wait while someone is on holiday. Under our standard SLA, we respond within 2 business hours. 24/7 support is available under an SLA with on-call cover.

When an in-house IT person is the better choice

Outsourcing is a weaker fit when a company needs an IT person on site all day, for example with many production workstations on a factory floor. In that case, combining both models works well: your own IT person on site and an external company for the specialist work.

To compare the cost of outsourcing with an in-house IT team, get in touch. We will propose a scope and a set number of hours each month for your company.